Refund and Returns Policy

Last updated September 17, 2026

Mulch and loam are bulk materials: once a load has been dumped it cannot be picked back up and resold, so we cannot take returns the way a store with boxes can. What we can do is make it right when something goes wrong. Call us at (508) 872-7630 and talk to us — that is almost always the fastest fix.

Cancelling an order

Call us as soon as you can. If your load has not been put on a truck yet, we will cancel it and refund you in full. Once a truck has been loaded and has left the yard, we may not be able to cancel, and a delivery charge may still apply if the driver has already made the trip.

If something is wrong with your delivery

Please call us within 3 days of delivery, before the material has been spread if possible, and take a photo if you can. That covers:

• the wrong material was delivered
• the amount delivered looks short
• the material was dropped somewhere other than where you marked
• a quality problem with the load

Depending on what happened we will deliver the right material, make up the difference, or refund part or all of what you paid. We handle these case by case, and we have been doing this a long time — we would rather fix it than argue about it.

Natural variation is not a defect. Bark mulch and loam change color and texture with the batch, the weather and how wet they are, and they will not match a photograph exactly. See About our materials in our Terms & Conditions.

If we could not deliver

If the drop-off spot was not marked or the truck could not reach it safely, we will contact you to sort it out. If we have to make a second trip, another delivery charge may apply. If we end up not delivering at all, we refund the material and the delivery charge in full.

How refunds are paid

• Card orders are refunded to the card you paid with. We cannot send a refund anywhere else. Once we process it, it usually appears on your statement within a few business days, though the timing is up to your bank.
• If you paid by check, we refund by check to the name and address on the order.
• Refunds include the Massachusetts sales tax you paid on the refunded material.

Contact us

CV’s Bark Mulch
494 Franklin Street, Framingham, MA 01702
Phone: (508) 872-7630
Hours: Monday–Friday 7am–5pm, Saturday 8am–12pm, Sunday closed
Or use our contact form.